FAQs

• What makes Smart Plates different?

We prioritize balanced nutrition, using locally sourced ingredients to create delicious and wholesome meals. Our convenient collection option makes healthy eating easy and accessible for our customers.

• How do I place an order?

You can place an order through our website or by calling our store directly. Simply select your desired dishes from our menu, choose your pickup time, and complete your order.

• What types of dishes does Smart Plates offer?

Our menu features a variety of dishes inspired by global flavors and culinary traditions. From salads and entrees to sides and desserts, there’s something for everyone at Smart Plates.

• Are the ingredients used by Smart Plates locally sourced?

Yes, we believe in supporting our local community by sourcing fresh ingredients from nearby farmers and producers whenever possible.

• Can I customize my order?

While our menu offers a diverse selection of dishes, we understand that dietary preferences and restrictions may vary. We strive to accommodate special requests whenever possible, so feel free to reach out to us with any specific needs.

• Can you freeze Smart Plates Meals?

Some of our meals can be frozen, these meals are clearly marked on the meal option choices. We recommend all meals are consumed fresh, however clearly marked meals can be frozen up to 5 days, and must be thoroughly defrosted before consumption, these must be served hot following our heating guidelines.

• What are the pickup options available?

You can choose your preferred pickup time when placing your order online or over the phone. Our store staff will ensure that your order is ready for collection at your specified time.

• Is Smart Plates suitable for special diets?

We offer a range of options to accommodate various dietary preferences and restrictions, including vegetarian, vegan, gluten-free, and dairy-free dishes. Please refer to our menu or contact us directly for more information on specific dietary options.

• How can I provide feedback about my experience with Smart Plates?

We welcome feedback from our customers and strive to continuously improve our services. You can share your feedback with us through our website, social media channels, or by contacting our store directly.

• Does Smart Plates offer catering services?

Yes, we offer catering services for events and gatherings of all sizes. Whether you’re planning a corporate luncheon, a family celebration, or a community event, Smart Plates can provide delicious and nutritious catering options to suit your needs. Please contact us for more information and to discuss your catering requirements.